PRIVACY POLICY

At Hades Arc Apothecary, your privacy is sacred. Whether you're browsing our mystical offerings or welcoming The Wandering Apothecist into your space, we are committed to safeguarding your personal information with clarity, care, and respect.

Information We Collect

We collect limited personal information when you interact with our website, shop, or services. This may include:

Contact Information: Your name, email, phone number, and address
Order & Payment Details: Products purchased, shipping details, and billing info (Note: payments are processed securely via trusted third parties like PayPal or Stripe; we do not store your credit card data)
Appointment Information: Details shared when booking The Wandering Apothecist
Website Analytics: IP address, browser type, device data, and site usage (via cookies and analytics tools)

How We Use Your Information

We use your information to:

Process and fulfill your orders
Schedule spiritual sessions or in-person rituals
Respond to customer support inquiries
Improve our website and user experience
Share updates or promotions (only if you’ve opted in to receive them)

Sharing Your Information

We do not sell, rent, or trade your information.

We only share your data when necessary to:

Fulfil services (e.g., shipping partners, payment processors)
Comply with legal obligations
Protect the safety and rights of our clients and community

Cookies and Site Analytics

Like most websites, we use cookies to enhance your browsing experience and gather anonymous data about site traffic and usage.

You can choose to disable cookies in your browser settings, but this may affect some site functionality.

How Long We Keep Your Info

We retain your personal information only as long as needed to:

Complete your orders or services
Meet legal or tax requirements
Improve your customer experience

When no longer needed, your data is securely deleted.

Your Rights and Choices

You have the right to:

Access the personal data we hold about you
Request updates or corrections
Withdraw consent from marketing at any time
Ask us to delete your data (subject to legal requirements)

To make a request, contact us at: hadesarc@icloud.com

Children’s Privacy

Our products and services are not intended for individuals under the age of 16. We do not knowingly collect data from minors.

Changes to This Policy

We may update this policy from time to time to reflect changes in our practices or the law. The latest version will always be available on this page.

Contact Us

If you have any questions about these Terms and Conditions, you may reach out to us at:

Hades Arc Apothecary
hadesarc@icloud.com
Orangeville Ontario, Canada